BRIDGES Consulting, Inc.

Helpdesk Specialist II

3 weeks ago
Requisition ID
2017-2460
Job Type
Full Time
US-MD-Annapolis Junction
Division
Cyber Solutions
Exempt/Non-Exempt
Exempt

About Bridges Consulting, Inc.

With the passion to make a difference, BRIDGES solves national security and commercial vulnerability challenges using cyber intelligence. In today’s cyber battleground, our team of elite experts makes BRIDGES an industry pacesetter and agile innovator that delivers success as a trusted partner.

 

We are hiring top talent for a rapid growth trajectory while maintaining our culture and values of commitment, integrity, respect, and courage. Within the BRIDGES family, our employees are our first priority. We offer best-in-class compensation and benefits, a collaborative atmosphere, and opportunities to develop and advance; ... and we have fun!

Position Description

Title of Position: Helpdesk Specialist II

 

Description of Position: 

 

*Respond to service requests/queries that originate by phone, email, web-based portals, etc. Keep customers appraised of ticket status
*Read, write, and implement standard operating procedures and technical documentation
*Test ticket implementation to ensure that customer requests and requirements are being implemented correctly
*Provide training for organizational customers on use of related services and tools
*Interface with customers to research and define requirements, translate requirements into code, and perform customer testing/acceptance

 

Education and Experience Required:

 

*Associate’s Degree +2 years experience or Bachelor’s Degree
*Excellent written and verbal communication skills
*Proficiency in MS Office
*Strong attention to detail
*Skilled at prioritization and multi-tasking

 

Clearance Requirement:

  • TS/SCI with Polygraph

EOE AA M/F/D/V to EOE AA M/F/Vet/Disability

 

EEO is the Law poster

Qualifications

 Requires TS/SCI with Poly

 

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