BRIDGES Consulting, Inc.

Helpdesk Specialist II

1 month ago
Requisition ID
2017-2449
Job Type
Full Time
US-MD-Annapolis Junction
Division
Cyber Solutions
Exempt/Non-Exempt
Exempt

About Bridges Consulting, Inc.

With the passion to make a difference, BRIDGES solves national security and commercial vulnerability challenges using cyber intelligence. In today’s cyber battleground, our team of elite experts makes BRIDGES an industry pacesetter and agile innovator that delivers success as a trusted partner.

 

We are hiring top talent for a rapid growth trajectory while maintaining our culture and values of commitment, integrity, respect, and courage. Within the BRIDGES family, our employees are our first priority. We offer best-in-class compensation and benefits, a collaborative atmosphere, and opportunities to develop and advance; ... and we have fun!

Position Description

Title of Position: Helpdesk Specialist II

 

Description of Position: 

 

Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation.

 

Required Skills:


• Excellent customer service
• Multitask
• Rapidly process tickets
• Detail oriented
• Microsoft offices skills (2 plus years)
• Proficient in Troubleshooting issues

 

Desired Skills:


• Knowledge and experience with commercial VTC systems, Media over Internet Protocol technologies and network capabilities.
• Past experience with Tandberg Monitoring System (TMS), preferably TMS V.11, and Marconi Virtual presence System (ViPr).

 

Clearance Requirement:

  • TS/SCI with Polygraph

EOE AA M/F/D/V to EOE AA M/F/Vet/Disability

 

EEO is the Law poster

Qualifications

 Requires TS/SCI with Poly

 

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